What is the difference between Severity and Priority?

Question Asked By: Gupta Mohanty

Severity: It is with respect to the Impact on the functionality.

Priority: It is with respect to the impact on the business.


High Priority & High Severity: An error which occurs on the basic functionality of the application and will not allow the user to use the system.

High Severity & Low Priority: An error which occurs on one of the functionality of the application and will not allow the user to use that functionality but that functionality which is rarely used by the end user.

High Priority & Low Severity: The client logo is not appearing on the web site but the site is working fine. in this case the severity is low but the priority is high because from company's reputation it is most important to resolve. After all the reputation wins more clients and projects and hence increases revenue.

Low Priority and Low Severity:
 Any cosmetic or spelling issues which is within a paragraph or in the report  

So the bottom line is that in the priority v/s severity matrix the priority is completely business impact driven and the severity is completely technical impact driven.
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